Frequently Asked Questions
Everything you need to know about your new favorite plush companions.
How long does shipping take for my Pals Plushies order?
Standard shipping typically takes 5-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.
What is your return policy?
We offer a 30-day happiness guarantee. If you are not completely satisfied with your plushie, you can return it in its original condition with tags attached for a full refund.
Are the materials used in the plushies safe and sustainable?
Yes, all our plushies are made from high-quality, hypoallergenic polyester fibers and recycled stuffing. We ensure all materials meet global safety standards for all ages.
How should I clean my Pals Plushie?
To keep your plushie in pristine condition, we recommend spot cleaning with a damp cloth and mild soap. For deeper cleans, use a delicate cycle in a laundry bag and air dry only.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I track my order once it has been placed?
Absolutely! Once your order ships, you will receive an email with a tracking number and a link to monitor your plushie's journey to your doorstep.